CSSE Seminar Series (CSSESS)

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Countries with advanced economies are service-oriented economies. In these countries, three-fourths of the economic output comes from services. Services not only dominate the output of developed nations, but also absorb much of the inputs of production, such as labour and capital.

Service Science, Management, and Engineering (SSME) is a term introduced by IBM to describe the science of services, a new interdisciplinary approach to the study, design, and implementation of services systems. The purpose of this new discipline is to bring analytical rigor to key issues such as service creation and delivery. This new discipline is still in its infancy and it is expected that its development will accelerate in the next five years.

In this talk, we will give an overview of this new discipline from the IT and networking services point of view. First, we will give a definition of services and describe its main characteristics. Then, we will briefly discuss what is Service Science, and give two examples from SoA and NGN. Subsequently, we will present a framework for service creation that can be used to develop new services but also it can be used as a guidance to developing an SSME academic program.

Harry G. Perros is a Professor of Computer Science, an Alumni Distinguished Graduate Professor, and the Program Coordinator of the Master of Science degree in Computer Networks at North Carolina State University. He is an IEEE Fellow and he has published extensively in the area of performance modelling of computer and communication systems, and he has organized several national and international conferences. He has also published three print books and an e-book. His current research interests are in the areas of next generation networks, multi-domain routing, resource allocation under QoS, service science management and engineering (SSME), and queueing theory.

Quick links: Past seminars,  future seminars,  CSSESS Home