After Hours Support of CSSE Computer Systems
The CSSE department offers a limited after-hours support service for faults that affect COSC Labs.
The ICTS Unit operates the servers used by Windows 7 virtual machines in COSC labs and the campus network, including access to the Internet and WWW. For after-hours faults with the network and Windows servers, phone the ICTS Help Desk on extn. 6060 and follow the voice mail instructions.
Faults with the Linux computers effecting COSC Labs during the hours of 0900 to 2100 on weekends and holidays, and 1700 to 2100 on the evenings of working days, can be reported to our after-hours telephone number: 027-433-1998
Only faults that affect large numbers of users will be responded to; generally, such faults will be problems with the CSSE servers. Faults that affect individual desktop computers or individuals will have to wait until the next working day.