After Hours Support - Policies - Computer Science and Software Engineering - University of Canterbury - New Zealand

After Hours Support of CSSE Computer Systems

The CSSE department offers a limited after-hours support service for faults that affect COSC Labs.

Please Note:
The ITS Unit operates the servers used by Windows 10 virtual machines in COSC labs and the campus network, including access to the Internet and WWW. For after-hours faults with the network and Windows servers, phone the ITS Help Desk on extn. 95000 and follow the voice mail instructions.

Faults with the Linux computers effecting COSC Labs during the hours of 0900 to 2100 on weekends and holidays, and 1700 to 2100 on the evenings of working days, can be reported to our after-hours telephone number: 027-433-1998

Note:
Only faults that affect large numbers of users will be responded to; generally, such faults will be problems with the CSSE servers. Faults that affect individual desktop computers or individuals will have to wait until the next working day.

  • Phone: +64 3 369 2777
    Fax: +64 3 364 2569
    CSSEadministration@canterbury.ac.nz
  • Computer Science and Software Engineering
    University of Canterbury
    Private Bag 4800, Christchurch
    New Zealand
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